Privacy Policy
Effective date: November 9, 2026
Last updated: November 9, 2026
This Privacy Policy explains how Income Inn Technologies ("we", "us", "our") collects, uses, shares and protects information when you use our WhatsApp CRM and marketing platform available at https://crm.nokkoo.in (the "Service"), including our web application, mobile applications and related APIs. By using the Service, you agree to the practices described in this Privacy Policy.
1. Who We Are
Income Inn Technologies operates the Service.
Legal business name: Income Inn Technologies
Address: Kakkoor Road, XIII/227 Cabin No. 15, Technolodge, Kakkoor, Piravom, Muvattupuzha, Kerala 686662, India
Email: sales@incomeinn.in
Phone: +91 98466 05743
Company website: https://incomeinn.in
Service website: https://crm.nokkoo.in
2. Our Role
For account information of businesses that sign up to the Service ("Customers"), we act as the data controller. For contacts, messages and other content that Customers upload, send or receive through the Service, our Customers are the controllers and we act as a data processor, processing that data only on their instructions and to provide the Service.
3. Information We Collect
3.1 Information you provide
- Account details: name, business name, email address, phone number, username, password (stored in hashed form), country and address.
- Billing information: subscription plan, transaction records and invoices. Card and payment details are processed by third-party payment gateways; we do not store full card numbers.
- Support communications: messages and attachments you send to our support team.
3.2 Information from Meta / WhatsApp Business Platform
When you connect a WhatsApp Business account to the Service (manually or through Meta Embedded Signup), we receive and store, with your authorization:
- WhatsApp Business Account ID, phone number ID, business phone number and display name
- Business portfolio ID and Meta app identifiers
- Access tokens issued by Meta that allow the Service to act on your behalf
- Message templates and their approval status
- Account status and quality information provided by Meta
If you choose WhatsApp Business app coexistence, and only if you allow it during onboarding, we may also receive:
- Your WhatsApp contacts that have a WhatsApp number
- Up to six (6) months of one-to-one chat history
- Messages you send from the WhatsApp Business app after onboarding
Group chats are not synchronized.
3.3 Content processed on behalf of Customers
- Contacts and contact lists (names, phone numbers, tags, notes and custom fields)
- Incoming and outgoing WhatsApp messages, media files, and delivery and read status
- Campaigns, chatbot flows, automated replies and AI assistant settings
3.4 Information collected automatically
- IP address, browser type, device information and operating system
- Login history, pages visited and actions taken within the Service
- Cookies required for login sessions and security
4. How We Use Information
We use information to:
- Provide, operate and maintain the Service
- Connect your WhatsApp Business account and send and receive messages on your instruction
- Create, submit and manage message templates with Meta
- Run campaigns, chatbots, flows and automations you configure
- Process subscriptions and payments
- Provide customer support and send service-related notifications
- Detect, prevent and respond to fraud, abuse, spam and security incidents
- Comply with legal obligations and enforce our terms
We do not sell personal information. We do not use WhatsApp message content for advertising, and we do not use it to train general-purpose AI models.
5. AI Features
If you enable AI assistant features, the message content needed to generate a reply may be sent to the AI provider you configure, solely to produce that reply. You control whether AI features are enabled.
6. How We Share Information
We share information only as follows:
- Meta Platforms, Inc. / WhatsApp: to deliver messages and manage your WhatsApp Business account. Meta's processing is governed by the WhatsApp Business terms and Meta's privacy policy.
- Service providers: hosting, storage, email delivery, push notifications, payment processing and, where enabled by you, AI providers. These providers act on our behalf and are bound by confidentiality obligations.
- Within your organization: agents and team members you add can access data according to the permissions you assign.
- Legal reasons: when required by law, court order or government request, or to protect the rights, property or safety of our users, the public or us.
- Business transfers: in connection with a merger, acquisition or sale of assets, with notice to you.
7. Data Retention
- Account and billing information is kept while your account is active and afterwards as required by law (for example, tax and accounting records).
- Contacts, messages and media are kept while your account is active or until you delete them.
- When an account is closed, we delete or anonymize customer content within 30 days, except where we must keep it longer by law.
- Backups are overwritten on a rolling schedule.
8. Data Deletion
You can request deletion of your account and associated data at any time:
1. Email sales@incomeinn.in from your registered email address with the subject "Data Deletion Request", or
2. Use the account deletion option in your account settings, where available.
You can also remove our app's access at any time from your Meta Business Settings (Business Settings > Integrations / Connected apps). After we receive a valid request, we delete your data within 30 days and confirm by email.
9. Security
We use reasonable technical and organizational measures to protect information, including HTTPS encryption in transit, hashed passwords, access controls, role-based permissions and restricted server access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Your Rights
Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request erasure of your data
- Withdraw consent, where processing is based on consent
- Nominate a person to exercise your rights in case of death or incapacity
- Raise a grievance with us and escalate it to the Data Protection Board of India
If you are a contact of one of our Customers and want to exercise these rights, please contact that business directly. We will assist them in responding.
11. Customer Responsibilities
Customers who use the Service to message their contacts are responsible for:
- Obtaining valid opt-in consent before sending WhatsApp messages
- Complying with the WhatsApp Business Messaging Policy, WhatsApp Commerce Policy and applicable laws
- Providing their own privacy notice to their contacts
12. Children
The Service is intended for businesses and is not directed at children under 18. We do not knowingly collect personal data from children.
13. International Transfers
Your information may be processed on servers located outside your country, including by Meta and our service providers. Where this happens, we take steps to ensure appropriate safeguards are in place.
14. Cookies
We use essential cookies for login sessions, security and preferences. You can control cookies through your browser settings, but disabling essential cookies may prevent the Service from working properly.
15. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and change the "Last updated" date. If changes are significant, we will notify you by email or within the Service.
16. Contact Us / Grievance Officer
If you have any questions, requests or complaints about this Privacy Policy or our data practices, please contact us:
Income Inn Technologies
Grievance Officer: Anish K N
Email: sales@incomeinn.in (alternate: anishvcare@gmail.com)
Phone: +91 98466 05743
Address: Kakkoor Road, XIII/227 Cabin No. 15, Technolodge, Kakkoor, Piravom, Muvattupuzha, Kerala 686662, India
Company website: https://incomeinn.in
Service website: https://crm.nokkoo.in